Downtime

That's a crazy story about Navisite from the Boston Globe. I can't imagine how upset those customers must be! It's a wake up call to the industry that while the big boys are usually chosen for their size and multiple locations, that doesn't mean they are more reliable. You also have to factor in that the larger the provider, the more people will be affected by any downtime.

I may be just a bit biased, but if I had a small company I would not chose a Navisite or Savvis because of their size and the fact that one little mistake by just one of their 1000's of employees can cause my business insurmountable pain.

A bit of advice when you're choosing a hosting, backup, or telecom provider...Do not just chose the cheapest. Chose the company that you feel will treat you and your company, like they are a part of it. That is our philosophy at NEDS. I can only hope for the sake of the small companies out there will have increasing hosting, backup and telecom needs, that it becomes the philosophy of the rest of the providers out there..